Sales Super Agent: The WestJetters who answer the phone when you call.
Customer Service Agent (CSA): The WestJetters who check you in and help you board your flight.
200 Series: The original version of the Boeing 737.
Boeing Next-Generation 737: The brand-new version of the Boeing 737 which we've been integrating into our fleet since 2001. Our Next-Generation aircrafts have leather seats and more legroom. WestJet flies the 600, 700 and 800 series of the aircraft, with live seatback television provided by Bell ExpressVu on the 700 series.
Winglet: The additions to the ends of our Boeing Next-Generation 700 series aircraft which enhance fuel efficiency.
Route: A city pairing with WestJet service; for example, Edmonton-Calgary.
Non-stop: A WestJet flight that flies directly from its origin to the destination airport, without stopping.
Connection: Changing from one WestJet flight to another as part of a single trip.
Through: When a WestJet aircraft lands in a city that is not a guest's final destination. Guests may or may not deplane.
Taxes and surcharges: The extra charges that third parties make us charge on top of our low fares.
PNR (Passenger Name Record): The document that contains all of your booking information.
Flight Status: A WestJet service that offers the most current WestJet arrivals and departure information.
Flight Reminders: A WestJet service that can send your up-to-date flight information to your computer, cell phone or BlackBerry™.
Web check-in: A WestJet service that allows you to check in for your flight from your home or office computer between 24 hours and one hour prior to departure.
Self-serve check-in kiosks: Electronic check-in machines found at airports in Montréal, Ottawa, Toronto, Winnipeg, Edmonton, Calgary, Kelowna, Vancouver and Victoria which allow guests to bypass the line-up and check themselves in.
Baggage drop counters: Specific counters at our WestJet check-in areas for guests who checked in by Self-serve check-in kiosks or Web check-in to drop off their checked baggage.
Checked baggage: Baggage that will be travelling in our cargo hold. WestJet allows two bags per guest, weighing no more than 50 lbs a piece.
Carry-on Baggage: Baggage that guests take with them in the cabin. WestJet allows two bags per guest, no more than 22 lbs a piece, that must be able to fit in the overhead bin or under the seat.
Gate: The area (determined by either a letter, number or both) in which your WestJet aircraft will load and depart.
Alternate: The term used to describe the destination the aircraft will land if it cannot reach its destination due to bad weather.
Buy on Board (BOB): Fresh sandwiches and snacks available for purchase on any WestJet flight over two and a half hours. Items range in price from $2 - $5.
OTP (On Time Performance): The industry term for arriving at a destination on time. WestJet has one of the best OTP ratings in North America!
Airport City Codes
Canadian Destinations
Airport City Codes
Abbotsford
YXX
Calgary
YYC
Charlottetown
YYG
Comox
YQQ
Deer Lake
YDF
Edmonton
YEG
Fort McMurray
YMM
Grande Prairie
YQU
Halifax
YHZ
Hamilton
YHM
Kamloops
YKA
Kitchener/Waterloo
YKF
Kelowna
YLW
London
YXU
Moncton
YQM
Montréal
YUL
Ottawa
YOW
Prince George
YXS
Quebec City
YQB
Regina
YQR
Saint John
YSJ
Saskatoon
YXE
St. John's
YYT
Thunder Bay
YQT
Toronto
YYZ
Vancouver
YVR
Victoria
YYJ
Winnipeg
YWG
U.S. & International Destinations
Airport City Codes
Bridgetown
BGI
Cabo San Lucas
SJD
Cancun
CUN
Fort Lauderdale
FLL
Fort Myers
RSW
Kona
KOA
Honolulu
HNL
Las Vegas
LAS
Los Angeles
LAX
Maui
OGG
Newark
EWR
Nassau
NAS
Orlando
MCO
Palm Springs
PSP
Phoenix
PHX
Puerto Plata
POP
Puerto Vallarta
PVR
Punta Cana
PUJ
St. Lucia
UVF
Tampa
TPA
West Palm Beach
PBI
The Phoenetic Alphabet
Letter
Corresponding Word
A
Alpha
B
Bravo
C
Charlie
D
Delta
E
Echo
F
Foxtrot
G
Golf
H
Hotel
I
India
J
Juliet
K
Kilo
L
Lima
M
Mike
N
November
O
Oscar
P
Papa
Q
Quebec
R
Romeo
S
Sierra
T
Tango
U
Uniform
V
Victor
W
Whiskey
X
X-Ray
Y
Yankee
Z
Zulu
We have 31 Karens, 39 Lisas, 67 Jens, 67 Davids, 46 Michelles, 86 Michaels and 1 Yoga at WestJet.
WestJet Testimonial
"I had to write and tell you that I finally had my trip with WestJet and what I think of it... the word that comes to mind first is simply - WOW!
I had the best, most entertaining service on an airline in a long, long time. The head flight attendant was a riot as were the flight attendants. Great sense of humour! We were offered a little snack of either 'bits & bites' or 'chocolate chip cookies - that 'Glenda' (flight attendant) had homemade that very morning'... naturally she said this while waving the processed package of cookies around so no one was really misled! There were many little anecdotes such as that throughout the entire flight.
When I arrived in Calgary to visit my niece, I suddenly realized I'd left my glasses in the pouch at the front of my air seat. I called the airport and was helped by several different people. They found that the flight had continued on to Ottawa and gave me Ottawa's number to call and the people in Ottawa found the glasses and shipped them back to me on the a.m. flight to Calgary. Apparently, in Calgary they don't automatically go to lost and found until everything's been sifted through so Keri - at your lost and found in Calgary - went to retrieve them before they got sent away (which might have resulted in my not getting them for another three days - and I use bifocals - so can see neither near nor far without them!). She kept them aside for me and I picked them up - again with absolutely no problem.
Check in was amazing - an appropriate number of staff handling it so no long lines - very friendly and efficient and we even got our request of the exit row!
I can't tell you how much we enjoyed everything about WestJet - even the pilot who landed in Toronto - like a fighter pilot barely touching the ground as he landed. Although I've been around the world, I still don't like flying especially takeoff and landing so this was a real treat.
Please pass this note of gratitude to all of them (or any who are) and rest assured all the agents in our office will be selling lots of WestJet from now on!"
