WestJet - Contact Us

E-mail Guest Relations
Have a comment? Need an answer? If you would like to share a compliment or concern with WestJet about any aspect of our service, please visit our Interactive Feedback Corner.

Frequently Asked Questions
Got a question? We've got answers! Please click here to use our new search tool, Ask WestJet, to find answers for your WestJet questions.

Get Set Desktop Application
Need some help using WestJet's Get Set desktop application? Simply check out our Get Set Frequently Asked Questions (FAQ's).

Website Trouble Form
Need some technical help using the WestJet website? Please read our technical FAQ first. If you can't find the answer there, please fill out our troubleshooting form.

Arrival and Departure Information
For the fastest service, use our Flight Status right now, or call 1-877-929-8646.

Sales Super Centre
To make or change a reservation, or for General Inquiries

Hours of Operation (mountain time):
Monday - Sunday: Open 24 hours
Toll free: 1-888-WESTJET(937-8538).

International toll-free numbers and the corresponding countries in which they are available.

Service en français : Sans frais : 1-877-956-6982

TTY for hearing impaired: Toll free: 1-877-952-0100

TTY Hours of Operation (mountain time):
Daily: 24 hours

Mishandled Baggage Inquiries: 1-866-666-6224

Group Desk
Meetings & Convention Desk
Toll free: 1-877-952-4696
Fax: 1-800-582-7072
Email: conventions@westjet.com

Hours of operation (mountain time):
Monday - Friday: 6:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 4:30 p.m.
Sunday: 8:00 a.m. to 4:30 p.m.

WestJet Vacations
Toll free: 1-877-737-7001
Website: westjetvacations.com

Hours of operation (mountain time):
Monday - Sunday: 6:00 a.m. to 9:00 p.m.

Gift Certificates: Order online or call toll free 1-877-937-8538

Cargo c/o ELS Marketing: 1-866-WJ CARGO (1-866-952-2746)

Advertising Requests: Advertising request information

Donation Requests: Donation request information

Sponsorship Requests: Sponsorship request information

Speaker Requests: Request a speaker

Investor Relations:
Email: investor_relations@westjet.com
Toll free: 1-877-493-7853

Deerfoot Office Address
WestJet
5055 11th Street N.E.
Calgary, AB Canada
T2E 8N4

Hangar Address
WestJet
21 Aerial Place NE
Calgary, Alberta, Canada
T2E-8X7

Toll free: 1-888-2-WESTJET (1-888-293-7853)
Fax: 1-866-477-6535

WestJet Store
WestJet branded merchandise, accessories, aviation collectibles, toys and novelty items and more …

WestJet Store
Suite 105 – 2441 37th Avenue N.E.
Calgary, AB Canada
T2E 6Y7

Phone: (403) 539-7070
Fax: (403) 539-7098
Website: westjetstore.com

Hours of Operation (mountain time):
Monday - Friday: 10:00 a.m. - 5:00 p.m.
Saturday & Sunday: Closed

Learn about our
Mission, vision & values.

WestJet Testimonial

"I had to write and tell you that I finally had my trip with WestJet and what I think of it... the word that comes to mind first is simply - WOW!

I had the best, most entertaining service on an airline in a long, long time. The head flight attendant was a riot as were the flight attendants. Great sense of humour! We were offered a little snack of either 'bits & bites' or 'chocolate chip cookies - that 'Glenda' (flight attendant) had homemade that very morning'... naturally she said this while waving the processed package of cookies around so no one was really misled! There were many little anecdotes such as that throughout the entire flight.

When I arrived in Calgary to visit my niece, I suddenly realized I'd left my glasses in the pouch at the front of my air seat. I called the airport and was helped by several different people. They found that the flight had continued on to Ottawa and gave me Ottawa's number to call and the people in Ottawa found the glasses and shipped them back to me on the a.m. flight to Calgary. Apparently, in Calgary they don't automatically go to lost and found until everything's been sifted through so Keri - at your lost and found in Calgary - went to retrieve them before they got sent away (which might have resulted in my not getting them for another three days - and I use bifocals - so can see neither near nor far without them!). She kept them aside for me and I picked them up - again with absolutely no problem.

Check in was amazing - an appropriate number of staff handling it so no long lines - very friendly and efficient and we even got our request of the exit row!

I can't tell you how much we enjoyed everything about WestJet - even the pilot who landed in Toronto - like a fighter pilot barely touching the ground as he landed. Although I've been around the world, I still don't like flying especially takeoff and landing so this was a real treat.

Please pass this note of gratitude to all of them (or any who are) and rest assured all the agents in our office will be selling lots of WestJet from now on!"