1. Current Travel Advisories
2. Fare details
3. Fees, Taxes and Surcharges
4. Check-in times and Methods
5. Identification and Travel Documents
6. Boarding, Seating and Inflight Services
7. Travelling with your pet
8. Special needs guests
   • Guests with allergies
   • Guardian fare program
   • Travelling with an infant
   • Guests requiring oxygen
   • Portable Oxygen Concentrators
   • Guests using mobility aids including wheelchairs
   • Guests with visual or hearing impairments
   • Other special needs

Charter flights - Guests travelling on charter flights operated by WestJet on behalf of any tour operator should contact their travel agent for guidelines, as they may be different than outlined below.

Guests connecting to cruise ships - For guests connecting to cruise ships, WestJet recommends taking the opportunity to spend a night in the port city prior to joining your cruise. Travelling the day prior reduces the chance that weather or mechanical issues will cause you to miss your cruise. WestJet is not responsible for connections to cruises or other holiday packages. For information on travel insurance, please contact our partner, RBC Insurance .

Passport Advisory for Travel to the United States - On January 23, 2007, the United States implemented the Western Hemisphere Travel Initiative (WHTI), which requires all air travellers from Canada, the United States, Mexico, Central and South America, the Caribbean and Bermuda, to present a passport or NEXUS card to enter or leave the United States. This also includes children of all ages. Guests who do not hold a current passport or NEXUS card are advised to obtain a passport or NEXUS card prior to travelling.

Transport Canada pre-board security screening:

• Allowed: Liquids, gels, or aerosols in containers 100 mls / 100g (3.4 oz.) or less. These containers MUST be placed in one (1) clear, closed and re-sealable plastic bag no larger than one litre (one quart).ONE BAG PER PERSON.
• Prohibited: Unsealed, open, or opaque plastic bags of any size with liquids, gels, or aerosols in containers of any size. Liquids, gels, or aerosols in containers larger than 100 mls / 100 g (3.4 oz.).
• Items exempt from restrictions (these items must be declared to security screeners) - Baby formula, baby food, and milk for guests travelling with children two years of age and under and prescription and essential non-prescription medicines. These items do not require a plastic bag, but may require additional screening.
• For more information on these or other Government of Canada security requirements please visit www.tc.gc.ca or www.catsa-acsta.gc.ca or phone 1-888-294-2202.

• Laptop batteries - We recommend you remove your battery during travel as there have been recalls on many lithium ion batteries. Please consult your laptop manufacturer's website for detailed information on recalled batteries.

Regular Fares, Flexible Fares, and Seat Sale Fares

• WestJet has NO minimum or maximum stay over requirements.
• Fares are quoted on a one-way basis and are subject to change without notice. Seats at the lowest fare are limited and may not be available on all flights.
• All website fares are subject to change until the purchase and approval of the reservation has been received and completed by WestJet.
• Fares can be changed or cancelled up until two hours prior to flight time.
• Changes are subject to any upgrade in fare, and based on the type of fare being changed, may be subject to a fee of $50 CAD (plus tax) per person.
• Cancellations made on the same day of booking (i.e. a cancellation completed prior to 01:00am MST for any WestJet booking made in the preceding 24 hour period) can be either placed in a WestJet Credit File (fare, fees, surcharges and taxes included), OR refunded minus a $25 CAD (plus tax) per booking cancellation fee.
• Cancellations made after the day of booking may be subject to a $50 CAD fee (plus tax) per person depending on the type of fare being cancelled. Any remainder will be placed in a WestJet Credit File.
• Credit files are valid for one year from the date of creation and are fully transferable. Credit files are only redeemable through our Sales Super Centre, and are not valid for use on WestJet Vacation bookings or flights connecting to a WestJet Vacation booking.
• Some promotional fares may have additional fare rules (specified at the time of booking).
• Guest bookings made online may be changed or cancelled online. For changes to confirmed bookings made on BIZ WEBLink please call our Sales Super Centre at 1-888-WESTJET (937-8538).
• The fare, fees, charges, surcharges and taxes paid are non-refundable for guests who fail to show up for their flight.
• For additional information about our fares please call our Sales Super Centre at 1-888-WESTJET (937-8538).
  

Bereavement Fares

• Bereavement fares are only booked through our Sales Super Centre at 1-888-WESTJET (937-8538). We will ask for some general information at the time of booking, and may call if additional information is required. Please note that, unfortunately, because these special fares are only available through the Sales Super Centre, AIR MILES® reward miles will not be awarded. AIR MILES reward miles are only awarded for flights booked online at westjet.com.
• WestJet offers bereavement fares on every flight to those travelling due to a death in their immediate family. These fares offer maximum flexibility with no fees or upgrade charges for changes.
• Please note that although our bereavement fares are lower than our regular last-minute fares, we sometimes offer last minute sales, and the flight you require may be available at a lower fare than our bereavement fares. We encourage guests to look for these sales on our website. Please keep in mind that most sale fares will incur a fee and an upgrade charge for any changes.
  

• Taxes and fees are not included in the price of the fare. Applicable taxes will be added to both fares and fees.
• The Nav Canada surcharge is included in the base fare for all flights originating from the U.S.
• Fares are subject to a fuel surcharge on all one-way flights: $20 for flights 483 km or less, $30 for flights 484 to 1609 km and $45 for flights 1610 km or more.
• The following taxes may be added: Goods and Service Tax (GST) and/or Harmonized Sales Tax (HST), Quebec Sales Tax (QST), Nav Canada/Insurance, Fuel Surcharge and the Security Tax (ATSC), and Airport Improvement Fees (AIF). See below for more information on AIF's.
• For travel to and from the United States, the following taxes and fees may be added: U.S. International Tax, U.S. INS Fee, Passenger Facility Charge (PFC), U.S. September 11 Security Fee, the U.S. Transportation Tax, and U.S Dept. of Agriculture APHIS fee (Animal and Plant Health Inspection Service).
• The Passenger Facility Charge (PFC) is a fee imposed on guests boarded at airports in the United States. When purchasing a ticket departing from any of the airports in which WestJet operates, that airport's PFC will apply in addition to the fare.

Airport Improvement Fee (AIF)

• Purpose of fee: This fee is charged by each airport authority, in order to fund renovations and other projects at their respective airports. WestJet does not profit from the collection of this fee, but is required to collect it on behalf of the airports we use.
• Where will I see this fee? When applicable, the fee will be included in your total ticket cost.
• Guests who are connecting from another carrier to WestJet are not subject to the AIF. In this situation:
• If you are at an airport where the AIF is charged in person, we recommend that you have your connecting boarding pass ready to ensure that you are not charged.
• If you are flying through an airport where WestJet collects the AIF, please call our Sales Super Centre at 1-888-WESTJET (937-8538) for information on how to collect your refund.

*Toronto departures to the US. Due to facility constraints, cut off time for check in and baggage is 60 minutes.

• WestJet guests are required to be through security and customs, if applicable and at their departure gate 30 minutes prior to the scheduled departure of their flight. Guests arriving at the gate less than 10 minutes prior to departure risk losing their reserved seat.
• In a hurry to get home? For only $40, if WestJet has a seat available on an earlier flight on the same day as your original flight to the same destination, you can get onboard! Avoid waiting and let WestJet get you there quicker!
  

• New ID requirements for travel within Canada

  As of September 18, 2007, all guests aged 18 and over are required to present at the gate, during boarding, one piece of valid government issued photo ID showing their name, date of birth and gender. If a valid government issued photo ID is not available, then two pieces of valid government issued non-photo ID will be required one of which must show their name, date of birth and gender.

  Until September 30, 2008, Canadian air passengers who appear to be between 12 and 17 years of age will NOT be required to present government issued non-photo ID.

  Accepted valid government issued photo ID and non-photo ID are:

  • Passport
  • Citizenship card
  • Permanent resident card
  • Driver's licence
  • Health card
  • Provincial/Territorial Government Identification Cards (GIC)
  • Birth certificate
  • Record of Landing Form/Confirmation of Permanent Residence (IMM 5292)
  • Immigration documents issued to foreign nationals (work permit, study permit, visitor record, temporary resident permit, refugee approved status)
  • Canadian military ID
  • Federal police ID
  • Federal, provincial, and municipal government employee ID
  • Social insurance number (SIN) card
  • Old age security (OAS) identification card

  For more information on the type of identification which will be accepted for air travel, as per the identity screening requirements, please visit the link below.
  
  http://www.passengerprotect.gc.ca/identity.html

• Transborder: Identification must meet the requirements set by customs in each country.

• Guests travelling to the U.S. are required to provide destination information at check in. Please be prepared to provide the Customer Service Agent with the name of your hotel (if applicable), the address, city, and zip code of where you'll be staying.
• Passport required - On January 23, 2007, the United States implemented the Western Hemisphere Travel Initiative (WHTI), which requires all air travellers (including children of all ages) from Canada, the United States, Mexico, Central and South America, the Caribbean and Bermuda, to present a passport to enter or re-enter the United States. Failure to produce a passport will result in denial of boarding and / or entry to the United States.
• If you are a citizen of a country other than Canada or the United States, please contact your consulate or embassy for your boarding requirements, or contact our Sales Super Centre at 1-888-WESTJET or 1-800-538-5698.

• Adults travelling with minor children: Check out the following Foreign Affairs Canada website for detailed information on providing proper documents for children: http://www.voyage.gc.ca/main/before/children_travel-en.asp or contact your consulate or embassy.
• Children travelling alone or with one parent: WestJet is able to advise of requirements for proof of identification and citizenship, however please contact your Consulate or Embassy to confirm additional requirements about minors travelling alone or with one parent/adult, including proof of custody, notarized letters, etc.

• Seat selection is available for purchase when you make your booking either online or through our Sales Super Centre. You may also purchase your seat up to 24 hours before your flight departure, on the Itinerary Look-Up page. A fee of $10 for a regular seat or $15 for a seat in the emergency exit row will be charged. The emergency exit row seats provide guests with additional leg room, however all guests requesting to sit in the emergency exit row must also meet conditions of being able-bodied for safety reasons.
  
  On all domestic and U.S. flights, you can check in and select your seat online without a fee when using WestJet's Web check-in service. You can select your seat from 24 hours up to 60 minutes before you fly and print your boarding pass before you go to the airport. Click here to find out more about Web check-in.
  
  Seats are assigned when you check in at the airport, at which point, you can make your seating request. The earlier you check in, the better chance you'll get the seat you want.
  
  
• Pre-boarding is provided for guests travelling with small children, unaccompanied minors, and for guests requiring extra assistance.
• Inflight services :
  • Headsets - are available for a nominal fee on all flights that offer live satellite television, or you can bring your own headset as most are compatible with our system. If you decide to purchase a WestJet headset, take them home with you, and remember to bring them with you on your next WestJet flight.
  • Complimentary coffee, juice, soft drinks and snacks (cookies, snack mix) will be served on all flights, however WestJet does not provide full meal service.
  • Buy on Board (BOB) - Guests are able to purchase food on all non-stop flights over one hour and 40 minutes. Guests are also welcome to bring their own food onboard, and although alcohol can be brought onboard, it cannot be consumed; that's the law! However, you are welcome to purchase alcoholic beverages from our fantastic Inflight team. For more information please see Inflight Experience.

• WestJet assumes no responsibility for the care or feeding of pets while in transit, and so it is important that you prepare your pet for its journey by reading through and following the instructions below. The limits of liability outlined in our Baggage Information page apply to animals as well. These amounts are not automatically payable but reflect the maximum compensation payable, as each claim is subject to proof of loss. Consequential damages such as loss of enjoyment, loss of companionship, inconvenience, etc. are not compensable. Please note: WestJet reserves the right to refuse to transport animals which appear to be aggressive, in distress or unruly, at its sole discretion.

Reserving space for your pet

• Contact us: As soon as you have completed your online booking, please contact the Sales Super Centre at 1-888-WESTJET (937-8538) to add your pet to your travel plans. Please note that AIR MILES® reward miles are only available if your booking is made online at westjet.com.
• Visit westjetstore.com to check out our selection of carriers for your favourite furry travel companion.

Preparing your pet for travel

• Feed your pet only a light meal prior to departure and provide a quick drink of water before check in. For transborder flights, food and water dishes should be placed inside the kennel and attached so that they won't move around. In the event of a delay, our ground handlers may be able to provide water to your pet without opening the kennel door. Water must be empty at check in. Your animal must be fed and watered in the four hours prior to check in.
• Exercise your pet before leaving for the airport. Some airports may require the animal remain in the kennel at all times.

Entrance requirements for pets

• Guests taking a pet into or out of any province, territory, or country are responsible for meeting Customs and/or regulatory entrance requirements for their animal.
• Animals may be denied entry to another country if they are in poor health, and may be subject to a medical examination. It is important that your pet is in good health for travelling.
• Most pets (cats and dogs) on most transborder flights will need a health certificate from their veterinarian as well as proof of rabies vaccine in the last year.
• Some provinces regulate the importation of certain types of animals (eg. Pitbulls).
• Entrance and documentation requirements are subject to change and may vary depending on your destination. WestJet is unable to keep track of all requirements for all animals, and assumes no responsibility for your compliance with any such requirements. Contact your consulate, embassy or government authority for more information to ensure that your pet will meet entrance requirements for your destination. Please note: if you are taking a round trip, your animal will be subject to re-entry requirements at your country of origin.
  

• Booking online: Many Guests with special needs are able to book on the Internet and select the special services they require. Guests who have other special needs may make a booking, but are required to contact our Sales Super Centre so we can confirm the service you require and make necessary arrangements for any additional services which cannot be requested through our website.
• Please note that AIR MILES® reward miles are only available for bookings made online at westjet.com.
• To ensure that our guests with special service requests are seated in the areas best suited to their needs, Seat Selection for guests with special service requests can be made through our Sales Super Centre at 1-888-WESTJET (937-8538).
• If you have already purchased seat selection and would like to now make a special service request, please contact our Sales Super Centre and they will be happy to assist you.

Guests with Allergies

• WestJet does its best to accommodate guests with special requests; however, as our aircraft are public environments, we cannot guarantee an allergen-free environment.
• WestJet does not serve peanuts on board our aircraft; however, peanut residue or oils may be present in the cabin, and cannot be entirely eliminated despite regular grooming. Some of our snacks may contain other nuts (e.g. walnuts, almonds, or cashews) and other WestJet guests may bring snacks containing nuts.
• WestJet does allow dogs, birds, cats and rabbits in the cabin in an enclosed, contained kennel. Service animals may travel onboard, uncontained, at the feet of the guest. If you are uncomfortable sitting beside a pet in an onboard kennel or a service animal, please advise a flight attendant who will be happy to relocate you to another seat onboard, if available. If you prefer not to travel on the same flight, WestJet will re-accommodate you onto the next available flight at no charge.

Guardian fare program

• Guests between the age of 2 and 11 must be accompanied by an adult on all WestJet flights. Guests who have reached their 12th birthday are able to travel on their own.
• The Guardian fare will allow parents or guardians to escort their children, at a substantially reduced rate, to their desired destination and then return immediately to their city of origin.
• For reservations and any questions please contact our Sales Super Centre at 1-888-WESTJET (937-8538).

Travelling with an infant

• One child under the age of two years may travel at no additional charge provided they are accompanied by one fare paying adult guest and are seated on the adult's lap for the duration of the flight.
• Safety: The adult must hold the infant during taxi, takeoff, landing, any time the seatbelt sign is illuminated and when instructed to do so by the flight crew.
• Car seats: A seat may be purchased for the infant. If the infant is not restrained in a seat certified for motor vehicle or aircraft use, the adult must hold the infant during taxi, takeoff, landing, any time the seatbelt sign is illuminated and when instructed to do so by the flight crew. Please call WestJet at 1-888-WESTJET (937-8538) for more information on Transport Canada approved car seats.
• Identification: All parties require identification at the airport Please bring identification for your infant, as it will be checked. For domestic travel, it can be in the form of a birth certificate or birth registry. Photocopies are acceptable. For international travel, your infant must meet entrance requirements at customs.
• Extra baggage allowance: Guests travelling with infants may check in a car seat and stroller at no additional charge. A playpen may be substituted for either a car seat or stroller.
• Seat Selection: When travelling with an infant, seat selection will not be available for online purchase. Please contact the call centre at 1-888-937-8538 to purchase your seats in advance.

Guests requiring oxygen (in Canada only)

• Reservations: Please contact WestJet at 1-888-WESTJET (937-8538) to make a booking over the phone or to add your request to bring oxygen to an online booking.
• Please note that AIR MILES® reward miles are only available for bookings made online.
• WestJet will accept guests with oxygen on domestic flights only. We are unable to provide service for transborder guests who require oxygen in flight.
• Allowances: Within Canada, WestJet will only permit a maximum of two guests requiring oxygen per flight, and a maximum of two oxygen apparatus per guest.
• Documentation: Guests travelling with oxygen must have a doctor's certificate stating they are acceptable for travel. WestJet also recommends that you bring any other documents related to type of cylinder you are bringing (e.g. flow rate, P.S.I., and capacity).
• Oxygen acceptance: Only gaseous oxygen is permitted. Personal use oxygen cylinders accepted only as carry-on. Guests must make their own arrangements to obtain personal use gaseous oxygen cylinders.
  • Cylinder dimensions: Oxygen cylinders may not exceed 40.6 cm (16 in) in length and 7 kgs (15 lbs) in weight. WestJet will accept 'D' or 'M-6' size oxygen cylinders only. The flow rate must not exceed 4 L/min. Each cylinder must be equipped with a regulator, as regulators cannot be changed during the flight.
  • Oxygen cylinder battery acceptance: If you are travelling with a battery-operated regulator for your oxygen cylinder, bring extra batteries with you to ensure that your regulator for the oxygen flow is operable.

Portable Oxygen Concentrators (POCs)

• Allowances
  • Acceptance : Units must be affixed with a label indicating it is approved for use on an aircraft:
    AirSep LifeStyle: RTCA/DO-160D Section 21 Category M Compliant
    Inogen One: Authorized by FAA for use on board aircraft
    AirSep Freestyle : RTCA/DO-160D Section 21 Category M Compliant
    Respironics EverGo : Authorized by FAA for use on board aircraft
    Sequal Eclipse : Authorized by FAA for use on board aircraft
  • POC battery acceptance: The POC may only be used in battery operated mode, as Guests must have enough fully charged batteries for the duration of their flight as well as any unanticipated delays. Extra batteries must be packaged for carry-on in a manner that will prevent a short circuit. Battery terminals must be either recessed or packaged so as to prevent contact with metal objects, including the terminals of other batteries. Batteries are only accepted in carry-on baggage.
  • Documentation: Guests travelling with a POC must present a signed letter from their physician to the customer service agent at check in as well as the flight attendant upon boarding. The letter must be on letterhead with an issue date of not more than one year prior to flight departure date. The physician's letter will be kept in the guest's possession and must state whether:

    - the user has the ability to see, hear and understand the device's cautions and warning and respond accordingly without assistance. If not, the user is travelling with an attendant who is able to perform these functions.

    - the oxygen is medically required for all portions of the flight (taxi, takeoff, cruise, landing). If not, the user must travel with a companion who is capable of performing these functions on their behalf.

    - The maximum flow rate corresponding to the pressure in the cabin under normal operating conditions. (Cabins are pressurized to an altitude of approximately 8,000 feet.)

    - A downloadable physician's statement can be found here. Statements may be on letter head from WestJet, another carrier, physician's letterhead, or the oxygen supplier's letterhead.

  • Condition: The unit must be free of oil, grease, or other petroleum products and is in good condition and free from damage or other signs of excessive wear or abuse.
  • As POCs are considered assistive devices, they are not included in the carry-on allowance.
  • When in use, the POC must be stowed securely underneath the seat in front of you.

Guests using mobility aids including wheelchairs

• Reservations: Online reservations will be accepted. Please indicate your requirement for the type of wheelchair assistance you will require for your flight. You may also contact WestJet at 1-888-WESTJET (937-8538) to make a booking over the phone. Please note that AIR MILES® reward miles are only available for bookings made online.
• WestJet welcomes guests who use a wheelchair or request that WestJet provides mobility assistance for departure and upon arrival at the destination airport. When you contact our Sales Super Centre, we will work with you to determine the most appropriate service for you, whether you use a mobility aid for long distances and can walk from the door of the aircraft to your seat with some friendly assistance, if you require a wheelchair for distance travel and require assistance with stairs or you use a wheelchair exclusively for all your mobility requirements.
• Wheelchair allowance: Each guest is permitted to bring, in addition to the free baggage allowance and at no extra charge, one wheelchair to be carried in the cargo compartment of the aircraft. Braces, crutches, and other assisting devices will be accepted free of charge.
• Notification: WestJet suggests guests who use wheelchairs notify us at least 24 hours prior to departure. This allows us the time to carry out the appropriate service requests and most suitable seating arrangements for guests using wheelchairs.
• Documentation: If you have documentation on how to assemble or disassemble your mobility aid, please bring it with you. Alternately, if a friend or family member is taking you to the airport and they are familiar with how to take apart or assemble your wheelchair, please inform the check in agent at the airport.
• Mobility aid battery acceptance: WestJet accepts mobility aids that are powered by wet cell (lead acid), and dry cell (sealed gel-cell) batteries. As a wet cell battery is classified by WestJet as a dangerous good, this type of battery requires additional safety-related handling and battery packaging which will occur at the check in counter. For more information on our mobility aid battery acceptance, contact us at 1-888-WESTJET (937-8538).

Reservations

• Reservations : Online reservations will be accepted. Please indicate your requirement for the type of assistance you will require for your flight. You may also contact WestJet at 1-888-WESTJET (937-8538) to make a booking over the phone. Please note that AIR MILES® reward miles are only available for bookings made online.
• Guests will be offered pre-boarding if desired and accommodations for a service animal will be made as required by the guest.

Other Special Needs

• More assistance: Please let us know if WestJet can assist in any way to make your experience as comfortable as possible, such as requiring pre-boarding and deplaning assistance (e.g. first-time flyers or people unfamiliar with air travel).
• Pregnant guests: A woman in any stage of pregnancy is welcome to fly. Women past 32 weeks must consult a physician and obtain a written confirmation stating they are acceptable for travel and to mitigate the chance that the seatbelt will compromise the pregnancy.
• Guests bringing medications onboard: Guests should take any prescribed medication onboard with them. WestJetters are not permitted to administer or give out any type of medication. Guests who may require medication during flight and are unable to administer it themselves will be required to travel with an attendant.
  • Syringes: Guests who require syringes for medical circumstances and will be transporting these items in their carry-on baggage are recommended to also bring the medication which needs to be administered by a syringe. The medication needs to be in a container with the name of the medication and the name of either the pharmacy which dispensed the medication, or the manufacturer of the medication.
• Guests travelling with a Personal Attendant: WestJet considers a personal attendant as an able-bodied person capable of fully attending to all the physical needs of the guest with a disability during the flight. This person need not necessarily be a medically trained attendant. Guests travelling with an attendant will be offered pre-boarding if desired by the guest and accommodations for a service animal will be made as required by the guest.
• Service animals will be carried in the cabin of the aircraft, free of charge, when on duty. The animal will be required to travel at the guest's feet. Guest's travelling with service animals should carry service animal support documentation for presentation to any enquiring authority at any point of their trip. Guests travelling to Hawaii are encouraged to contact www.hawaiiag.org for entrance and quarantine requirements.

Guests with any service requests not previously mentioned: Please contact our Sales Super Centre toll-free at: 1-888-WESTJET (937-8538) for assistance and additional information on the range of services provided to our guests with varying abilities.